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Directions EMEA 2022

Microsoft presents: How to get started with Dynamics 365 Sales and Customer Service

Date: 11-11-2022 | From: 09:00 to 09:45 | Room: Hall F

Join this session to learn how to get started with Dynamics 365 Sales and Customer Service - as well as Field Service, Marketing, etc. We'll discuss some use cases, the architecture, integration with Business Central, and the resources available to setting up and start testing out Customer Engagement workloads and Dataverse environments in general.

Speakers:

Ian Marr Westh

Ian Marr Westh

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Bio: Dynamics 365 Customer Engagement and Power Platform specialist and advisor to partners in Microsoft Global Partner Solutions. 20+ years' experience working with CRM and Customer Engagement on customer side and with various CRM vendors before joining Microsoft 6+ years ago.