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Directions EMEA 2022

Anatomy of the Managed Service

Date: 09-11-2022 | From: 11:15 to 12:00 | Room: Hall Y5

With Cloud customers’ expectations changing, incident-based support is no longer the preferred engagement model. Today, customers expect their service provider to deliver service at the pre-agreed level. As managed services within the Microsoft ecosystem deliver ~45% of profitability, now is the right time to develop or improve managed service offerings within your organization. In this session, we’ll show you how by diving into:
- The learnings of successful organizational capabilities and
- Managed service value elements


Agne Balkeviciute Lajiene

Agne Balkeviciute Lajiene


Bio: • Passionate business development executive • Enabling growth and success with Dynamics 365 • 20+ years of experience within Microsoft Dynamics 365 business development • 10+ years helping Microsoft Dynamics Partners with offer development and commercial growth