Skip to the content

Directions ASIA 2023

InTWO: Enhancing Customer Experience in Retail and Real Estate with Microsoft Dynamics 365

Date: 28-04-2023 | From: 13:15 to 14:00 | Room: Galaxy 1

Digital technology influences the way in which customers interact with a company across all stages of the customer journey – from marketing to the sales experience and thereon, to the after sales experience. Built on Microsoft Dynamics 365, Engage365 and Property365 are industry-specific add-ons built for the retail and real estate industry, powered by Microsoft Dynamics Customer Engagement. Property 365 is engineered to enhance the tenant and buyer experience in the real estate industry, whether you are a developer, brokerage or shopping mall operator. And, on the other hand, Engage 365 is a customer engagement solution driving personalized interaction across multiple touch points from marketing communication to customer loyalty for all retail players, whether online or brick and mortar.


Anilesh Kumar

Anilesh Kumar

InTWO, Managing Director – MEIA, Executive Vice President – Business Applications

Bio: Anilesh Kumar is a technology entrepreneur with over 15 years of global business experience in the Microsoft ecosystem. He founded Levtech in 2009 and led the organization to become a holistic Microsoft Dynamics partner with 250+ team members across 5 subsidiaries, 4 Inner Circle recognitions and industry specialization in real estate, retail, manufacturing and contracting. Since 2019, he has also played a leadership role in M&A activity that has led to the acquisition of Levtech Consulting by RIB and Schneider Electric, and formation and growth of InTWO as a leading cloud MSP with 10 global offices, 400 team members and Solutions Partner status across all 6 Microsoft workloads. A Computer Science engineer with a business finance degree, Anilesh is passionate about reimagining the future of business via technology, mentoring startups, and understanding the role of sustainability in social and economic success.

Oommen P Oommen

Oommen P Oommen

Assistant Vice President - Digital Transformation

Bio: Oommen P Oommen is an experienced Technology Professional with over 17+ years of experience across various industry verticals. Having done his B.E Computer Science and MBA in Systems and Finance, he started his career as a Systems Analyst implementing Oracle E-Business Suite at Tata Consultancy Services in India. His specialization is into Process Manufacturing and is an author of several whitepapers in Process Manufacturing at TCS. After his stint with Oracle Applications, he took the role of presales and moved onto becoming an experienced Solution Professional with Microsoft Dynamics. He has an extensive selling experience with Microsoft Dynamics and has been the spearhead of several enterprise engagements at INTWO. He is also a certified professional of the Microsoft Catalyst program and a certified Internal Auditor by Bureau Veritas. Oommen currently handles the digital transformation engagements across InTWO Group positioning the entire suite of Microsoft Cloud Technology, including Microsoft Dynamics 365, Microsoft Azure, Modern Workplace and Power Platform as the AVP – Digital Transformation. 'The only way to do great work is to love what you do. If you haven’t found it yet, keep looking out and do not settle till you do' – This is what Oommen truly follows in his life!