Skip to the content

Days Of Knowledge UK 2023

Onboarding from the perspective of an ISV

Date: 24-03-2023 | From: 12:00 to 12:45 | Room: Room 11

With the ongoing enrichment of onboarding capabilities within Business Central, ISVs need to identify what value they can bring to their product users through these capabilities.

We need to balance having just enough content in the right place, at the right time, for the right user. We also need to keep in mind the effort and skills amongst our teams to create and maintain onboarding content.

In this session, we will give an overview of the Business Central onboarding tooling. We will follow by sharing some ideas and insights to date from the perspective of a large ISV, on how we can deliver value to our users and maintain our onboarding content. This includes enabling non-developers to create and maintain content directly.


Tobias Fenster

Tobias Fenster

Managing Partner at 4PS Germany, Microsoft RD & dual Microsoft MVP, Docker Captain

Bio: Tobias Fenster started as a developer in the 1990s. Holding different positions including Head of Technical Consulting, Head of Development and CTO for multiple Microsoft partners during his career, he is now a Managing Partner at 4PS Germany. He is also a Microsoft Regional Director, holds dual Microsoft MVP awards for Business Applications and Azure and is a Docker Captain. He is blogging on, where he writes about Business Applications, Docker and Windows Containers, but also tooling like Azure DevOps, Visual Studio Code and infrastructure automation. His other focus is Azure, mainly around container environments and SQL.

Niall McGovern

Niall McGovern

Product Manager at 4PS

Bio: Product Manager at 4PS, helping deliver construction software solutions based on Business Central. Over 25 years in IT, across product and program management, ERP implementation, team management, and technical documentation. I enjoy connecting with people, seeing the world from their perspective, then applying technology solutions to help them do business more effectively.